Hello, Incubus fans,

I wanted to take a second to address the troubles some of you seem to be having with getting your presale codes.

First and foremost, you must RSVP to the Event of the Concert you want to attend before the presale. The Events can be found here: http://incubushq.com/events/event/listUpcoming and all you need to do to RSVP is click on the Concert you want and then click either the 'Will Attend' or 'Might Attend' button. You need to make sure you do this as soon after the concert announcement as possible to ensure you will be RSVP'd when the code goes out. If you RSVP after the code goes out, you will not recieve the code. This is not an automated system; I send the codes out manually before every presale, so RSVPing after I have sent the code out will not automatically send it to your inbox.

Secondly, you must make sure that the email address you are using to sign in is a legitimate one. If you have signed in through your Facebook utilizing a dummy email address to reduce spam, you will not get the code. The messages are sent to the email you signed in with, which in the case of the Facebook sign-in means the email connected to your Facebook. If you have not received a code and have a different email associated with your means of login to Incubus HQ, please check that email address, as the code should be there. Also be sure that emails from HQ are not going straight into your Spam folder.

Thirdly, make sure your profile is set up to receive email messages from Incubus HQ instantly, rather than daily or not at all. You can find this setting in your 'Settings' tab under 'email'. If you have the check box UNCHECKED for "Email me when I recieve .... a message from Incubus World Headquarters" OR Unchecked for "... a message from one of my events" you MAY NOT receive your code. Please ensure all your settings are correct, as incorrect settings may cause you to miss out on the presale code.

I hope that clears some mystery up. Good luck, everyone!

Views: 6446

Tags: FAQ, presales

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Comment by josh beetler on April 26, 2015 at 9:29pm

i just want to meet them, seen them 9 times but haven't met them.

How do I get VIp to meet them?

Comment by maria labbato on April 23, 2015 at 7:46am

Do presale codes get sent if you RSVP in the last couple days?! I need CHARLOTTE if anyone can help.

Comment by paul tribu on April 22, 2015 at 7:27pm

I did not know I could get a pre sale code, i just signed up and was wondering if I can still get one now?

Comment by Dustin Walters on April 22, 2015 at 8:22am
Lame.
Comment by jeztic uriegas on April 20, 2015 at 1:26pm
go to ticketmaster and under the deftones fan club presale type n pass word "DEFTONES"
Comment by Joey Boatright on April 20, 2015 at 1:02pm
I misunderstood the presale process and signed up late as well. We will be attending the show for my wife's birthday. Could I get some help with the password for Austin please? Thanks
Comment by Melissa Zuniga on April 20, 2015 at 9:30am

I signed up this morning.  I will be attending in Houston.  Any chance I can get the code now?  thanks! melissatorres75@yahoo.com

Comment by Lindsay on April 20, 2015 at 8:21am

Signed up this morning at 9am - hoping it is not too late to get a code! lindzgold@gmail.com.

Thanks!!

Comment by Rikki Fischer on April 20, 2015 at 8:21am
I need Denver!! Email good and did everything I was suppose to! Wondering why I didn't receive it. Please help.
Comment by Michelle on April 20, 2015 at 8:12am
NEED CLEVELAND CODE
NEED CINCINNATI CODE- DID NOT RECEIVE THE PRE-SALE CODE
ALL INFO IS CORRECT

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