Hello, Incubus fans,

I wanted to take a second to address the troubles some of you seem to be having with getting your presale codes.

First and foremost, you must RSVP to the Event of the Concert you want to attend before the presale. The Events can be found here: http://incubushq.com/events/event/listUpcoming and all you need to do to RSVP is click on the Concert you want and then click either the 'Will Attend' or 'Might Attend' button. You need to make sure you do this as soon after the concert announcement as possible to ensure you will be RSVP'd when the code goes out. If you RSVP after the code goes out, you will not recieve the code. This is not an automated system; I send the codes out manually before every presale, so RSVPing after I have sent the code out will not automatically send it to your inbox.

Secondly, you must make sure that the email address you are using to sign in is a legitimate one. If you have signed in through your Facebook utilizing a dummy email address to reduce spam, you will not get the code. The messages are sent to the email you signed in with, which in the case of the Facebook sign-in means the email connected to your Facebook. If you have not received a code and have a different email associated with your means of login to Incubus HQ, please check that email address, as the code should be there. Also be sure that emails from HQ are not going straight into your Spam folder.

Thirdly, make sure your profile is set up to receive email messages from Incubus HQ instantly, rather than daily or not at all. You can find this setting in your 'Settings' tab under 'email'. If you have the check box UNCHECKED for "Email me when I recieve .... a message from Incubus World Headquarters" OR Unchecked for "... a message from one of my events" you MAY NOT receive your code. Please ensure all your settings are correct, as incorrect settings may cause you to miss out on the presale code.

I hope that clears some mystery up. Good luck, everyone!

Views: 1029

Tags: FAQ, presales

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Comment by Jennifer Ridgley on April 25, 2012 at 1:56pm

I did all the above and did not get an email for Atlanta presale today

Comment by David Snyder on April 25, 2012 at 6:21am

All of the above has been checked, however I still dont have an email/or code

Comment by Beth Mills on April 22, 2012 at 7:48pm

Lauren- the email address that I have on my HQ profile is also listed as the primary email on my FB, but it isn't the one i sign onto FB with... (my one i sign onto FB with is my old college email address)... i just wanted to get clarification on which one it was going to be if you could help :(  thanks!

Comment by Sarah Christine Larrabee on March 7, 2012 at 11:11am

Thank you for the clarifications!

Comment by Sharon Berglund on February 13, 2012 at 10:35pm

I'm trying to get tickets to Minneapolis for my daughter's birthday.  Both of my daughters love Incubus and I love them too!  I am hoping it's not too late to get the presale code as I just RSVP'd.  I'm in an all day meeting on Friday so hope to buy the tickets earlier during the pre-sale.  If you have any tips for me, besides what you posted, please let me know.  Thanks so much - I appreciate it! 

Comment by Joe Geib on February 13, 2012 at 7:32am

Just RSVP'd for Bethlehem. Waiting for the code for Wednesday's presale.

Comment by Brandon Horan on February 13, 2012 at 6:19am
Does anybody know If the Bethlehem show will be on ticketmaster/livenation? Haven't seen it yet and presage is wed. Getting nervous! Thanks for your help in advance!
Comment by Lauren Clay (Mod) on February 10, 2012 at 12:02pm

Illiya, you didn't tell me at any point that you didn't have the code. Luckily, the general sale for that venue should be happening today, and since it is GA you should be able to buy tickets now and still get near the front if you arrive early to the venue. I don't know why you did not receive the presale code if you followed the instructions prior to the mail-out.

Comment by Iliya Torbica on February 10, 2012 at 11:13am

So much for a presale code that never came. pffff

Comment by Emme1019 on February 10, 2012 at 6:56am

Thanks for posting this info!


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