Hello, Incubus fans,

I wanted to take a second to address the troubles some of you seem to be having with getting your presale codes.

First and foremost, you must RSVP to the Event of the Concert you want to attend before the presale. The Events can be found here: http://incubushq.com/events/event/listUpcoming and all you need to do to RSVP is click on the Concert you want and then click either the 'Will Attend' or 'Might Attend' button. You need to make sure you do this as soon after the concert announcement as possible to ensure you will be RSVP'd when the code goes out. If you RSVP after the code goes out, you will not recieve the code. This is not an automated system; I send the codes out manually before every presale, so RSVPing after I have sent the code out will not automatically send it to your inbox.

Secondly, you must make sure that the email address you are using to sign in is a legitimate one. If you have signed in through your Facebook utilizing a dummy email address to reduce spam, you will not get the code. The messages are sent to the email you signed in with, which in the case of the Facebook sign-in means the email connected to your Facebook. If you have not received a code and have a different email associated with your means of login to Incubus HQ, please check that email address, as the code should be there. Also be sure that emails from HQ are not going straight into your Spam folder.

Thirdly, make sure your profile is set up to receive email messages from Incubus HQ instantly, rather than daily or not at all. You can find this setting in your 'Settings' tab under 'email'. If you have the check box UNCHECKED for "Email me when I recieve .... a message from Incubus World Headquarters" OR Unchecked for "... a message from one of my events" you MAY NOT receive your code. Please ensure all your settings are correct, as incorrect settings may cause you to miss out on the presale code.

I hope that clears some mystery up. Good luck, everyone!

Views: 5660

Tags: FAQ, presales

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Comment by jeztic uriegas 23 hours ago
go to ticketmaster and under the deftones fan club presale type n pass word "DEFTONES"
Comment by Joey Boatright 23 hours ago
I misunderstood the presale process and signed up late as well. We will be attending the show for my wife's birthday. Could I get some help with the password for Austin please? Thanks
Comment by Melissa Zuniga yesterday

I signed up this morning.  I will be attending in Houston.  Any chance I can get the code now?  thanks! melissatorres75@yahoo.com

Comment by Lindsay yesterday

Signed up this morning at 9am - hoping it is not too late to get a code! lindzgold@gmail.com.

Thanks!!

Comment by Rikki Fischer yesterday
I need Denver!! Email good and did everything I was suppose to! Wondering why I didn't receive it. Please help.
Comment by Michelle yesterday
NEED CLEVELAND CODE
NEED CINCINNATI CODE- DID NOT RECEIVE THE PRE-SALE CODE
ALL INFO IS CORRECT
Comment by Stephanie yesterday

i went on presale.codes and got one, lets see if it works

Comment by Stephanie yesterday

this blows

Comment by Melissa Murray yesterday

which presale is it? Facebook rsvp or fan club?

Comment by Amber L yesterday
Still haven't gotten my Denver presale, anyone else stuck?

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