Hello, Incubus fans,

I wanted to take a second to address the troubles some of you seem to be having with getting your presale codes.

First and foremost, you must RSVP to the Event of the Concert you want to attend before the presale. The Events can be found here: http://incubushq.com/events/event/listUpcoming and all you need to do to RSVP is click on the Concert you want and then click either the 'Will Attend' or 'Might Attend' button. You need to make sure you do this as soon after the concert announcement as possible to ensure you will be RSVP'd when the code goes out. If you RSVP after the code goes out, you will not recieve the code. This is not an automated system; I send the codes out manually before every presale, so RSVPing after I have sent the code out will not automatically send it to your inbox.

Secondly, you must make sure that the email address you are using to sign in is a legitimate one. If you have signed in through your Facebook utilizing a dummy email address to reduce spam, you will not get the code. The messages are sent to the email you signed in with, which in the case of the Facebook sign-in means the email connected to your Facebook. If you have not received a code and have a different email associated with your means of login to Incubus HQ, please check that email address, as the code should be there. Also be sure that emails from HQ are not going straight into your Spam folder.

Thirdly, make sure your profile is set up to receive email messages from Incubus HQ instantly, rather than daily or not at all. You can find this setting in your 'Settings' tab under 'email'. If you have the check box UNCHECKED for "Email me when I recieve .... a message from Incubus World Headquarters" OR Unchecked for "... a message from one of my events" you MAY NOT receive your code. Please ensure all your settings are correct, as incorrect settings may cause you to miss out on the presale code.

I hope that clears some mystery up. Good luck, everyone!

Views: 6780

Tags: FAQ, presales


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Comment by Emme1019 on February 10, 2012 at 6:56am

Thanks for posting this info!

Comment by Abby Baughan on February 9, 2012 at 8:03pm

When are you coming to Tucson, AZ? :) 

Comment by Lauren Clay (Mod) on February 9, 2012 at 6:12pm

Iliya: General Admission only means no seats, it should be standing room only. Get there early so you can walk to the front!

Comment by Iliya Torbica on February 9, 2012 at 6:11pm

Lauren do you know if there is reserved seating for this show. I contacted the Riverside and they are selling general admission only. I was hoping to get good seats. 

Comment by Chris Flannery on February 7, 2012 at 10:17pm

I live in madison, WI, and am in milwaukee two times a month, I just found out today about the show, and want to get in on the presale, I signed up tonight, no code, PLEASE PLEASE PLEASE help me?!?!?!?!

Comment by Lauren Clay (Mod) on February 7, 2012 at 2:57pm

There's no real set time, Iliya. I will try to send the code out the day before the presale if possible, a few hours before it when it isn't. It is not affected at all by when individuals RSVP.

Comment by Iliya Torbica on February 7, 2012 at 2:35pm

Exactly how long after you RSVP does the Email get sent out? 


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