"Okay, so to everyone that received incomplete box sets stick with it. I'm not sure how much of an issue this is anymore, but I know there were some of you out there, including myself. Open a request with topspin media and keep at them. Open a…"
Michael DeCato's Discussions
Anyone Missing Pieces from Incubus Live HQ Box Set?
Started Oct 1, 2012 0 Replies 0 Likes
I have an incomplete box set that seems will never get completed. I am missing the coffee table book. I will be selling my incomplete box set either as a whole (preferred) or in bulk pieces (all…Continue
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Michael DeCato posted a discussionAnyone Missing Pieces from Incubus Live HQ Box Set?
I have an incomplete box set that seems will never get completed. I am missing the coffee table book. I will be selling my incomplete box set either as a whole (preferred) or in bulk pieces (all vinyl, dvds, all cds). If anyone is interested you may contact me via email...lestat_66683@yahoo.com. If interested, make me an offer and we can negotiate from there.I know there are many people that are missing pieces as I am. I am just trying to give someone else an opportunity to complete their set…See More
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"Okay, so I got in touch with the BBB and topspin responded but when it came down to it, they did nothing at all to resolve the issue. I asked for a phone number so I could contact them, but the best they responded was, "We would like to talk to…"
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"I just received a response from Miranda on September 10. They must have standard messages they send out to people because my response is verbatim to yours except for my name substituted where yours is. I have heard back from the BBB saying they have…"
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"My request was transferred to Miranda Degnan as well but she never sent me a response. I have since been in touch with the Better Business Bureau and submitted a complaint. Waiting to see what happens. Would love to just get the missing piece, but I…"
Michael DeCato replied to Sarahh (SHAFT!)'s discussion INCUBUS finish that lyric (song game)""they're the moth"
-talk shows on mute
"thirteen suited strangers...""
Michael DeCato replied to Incubus Street Team Philippines's discussion First Incubus Lyric/Line/Phrase that comes to your mind"Resist, unlearn, defy"
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"A 1 month delay and numerous people missing pieces of their set is completely unacceptable and unprofessional. I was sorely upset about the book and you guys are missing the musical elements of your set so I can imagine your displeasure. It's…"
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"You can go to the topspin media customer support website and submit a request. They will send you an automated response shortly then someone should get back to you soon after that. It's been four business (6 days if you count the weekend) since…"
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"Well, just be happy you didn't fall into my situation. By the way, I'm still waiting to hear from Topspin about why I didn't receive my book with my box set. It's really upsetting to see everyone being so excited about their set,…"
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"I did not receive one in my box set. Hopefully it is just a fluke and topspin will make good on it. Contacted them, and since they can only be contacted by email it may take a little while. I'm going to be very anxious until I hear something…"
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"Just got mine in the mail today. This thing is pretty MASSIVE!! Everything seemed to be in order and of good quality."
Michael DeCato replied to Emu's discussion Show off your HQ Live Box Set Canvases!"Got in touch with Topspin and here is the reply I received from Alliance Warehouse Support:
Thanks so much for reaching out. The product(s) you've ordered is currently on backorder. Rest assured we're doing everything we can to get the…"
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